What is done with animals that are picked up by the Division of Animal Control? How long they are kept before they are euthanized?

By City law, Dogs and cats are held for 72 hours. But in order to give owners a chance to find lost pets, the Division of Animal Control will hold a stray animal three days not including the day it is picked up, Sundays, and holidays. After that, the animal is evaluated and transferred to other shelters and rescue groups if deemded adoptable. At this time the Cleveland Kennel does very limited adoptions.

I received a citation for my pet. Where do I pay it?

You can pay your fine by mail or at the Clerk of Courts Office located on the 3rd floor of the Justice Center. The Justice Center is located at 1200 Ontario Street, Cleveland, Ohio (map). The phone number is 216.664.4966. See the back of the citation for full instructions.

Can I get shots at the Division of Animal Control for my dog and cat?

The Division of Animal Control does not have a Veterinarian at this time. Check the yellow pages or look online for a Veterinarian near you.

Which shots are provided by the Division of Animal Control for dogs or cats before adoption?

Bordetello Vaccination and DHLPP (Distemper, Hepatitis, Leptospirosis, Parvo, and parainfluenza).

What does Animal Control do to try to reunite stray animals with their owners?

Animal Control Staff will follow-up on all animals found with any type of identification, canvass lost pet notices posted at the Kennel, in the newspaper, and various lost and found web sites. In addition, lost and found animals are posted here.

Who can I contact about stray dogs?

Contact the Division of Animal Control at 216.664.3069.

What should I do if I see a dangerous-looking pack of animals?

Contact the Division of Animal Control at 216.664.3069. If it is after 3pm call the Cleveland Police at 216.621.1212.

Will the Division of Animal Control pick up a dog that I no longer want?

No. The Division of Animal Control only picks up stray dogs. The Animal Protective League accepts dogs from their owners. You can contact them at 216.771.4616.

Does the Division of Animal Control offer overnight boarding for dogs and cats?

No. Check the yellow pages or online for "Boarding Kennels".

Will the Division of Animal Control trap stray cats in my neighborhood?

No, but the Animal Protective League has a Trap Neuter Release Program and can be contacted at 216.377.1624 ext 124.

There is a stray animal near my house. Does the Division of Animal Control trap animals?

Traps are set up for stray dogs when needed, according to writen guidelines. Please call the Division of Animal Control at 216.664.3069 Monday through Saturday from 7:30am to 3pm for details. The Division of Animal Control does not trap cats at this time.

Is there a web page that shows photos of animals that are available from the Divisin of Animal Control?

The Division of Animal Control posts photos of stray dogs housed at the kennel in the lost found section (here).

What happens with animals if there is over-crowding at the Kennel?

The Cleveland Division of Animal Control, Animal Protective League, and Cuyahoga County Kennels have a partnership. Adoptable dogs are transferred from the Division of Animal Control to avoid overcrowding.

Does the Division of Animal Control offer spay/neuter for dogs and cats? Are the services free?

The Division of Animal Control does not offer this service, but low-cost spay/neuter referral is available at 216.664.2759. The following organizations offer low cost spay/neuter services:

• Spay/Neuter Clinic
  4225 Fulton Road
  Cleveland, Ohio 44144
  216.398.1081
• Northeast Ohio SPCA
  9555 Brookpark Rd.
  Parma, OH 44129
  P: 216.351.7387
  F: 216.351.2160
• Petfix Mobile Spay/Neuter Clinic
  fixemnow@aol.com or
  216.536.0930

Are there youth group presentations regarding animal welfare issues and animal laws?

The Division of Animal Control does not offer this service, but you can visit or contact one of these organizations for humane education for children:

• Cleveland Animal Protective League
• Northeast Ohio SCPCA
• The American Humane Association

Does the City of Cleveland have a service that traps nuisance wildlife? Who do I contact?

You can contact the Division of Animal Control at 216.664.3069. Residents have several service options to choose from regarding nuisance wildlife.

1. You can use your own trap. Animal Control will pick up any trapped wildlife except skunks (contracted trappers will pick up skunks). We will return the trap or it can be picked up at Animal Control which is located at 2690 West 7th Street (map) Cleveland, Ohio 44113
2. You can borrow a trap from us for a $20 returnable deposit. We will pick up any trapped wildlife except skunks (contracted trappers will pick up skunks). The trap will be returned or it can be picked up and used until you are satisfied. The deposit is returned when the trap is returned.
3. The wildlife can be put on the contracted Wildlife Trapper list. Time frame for this service is unknown because it is difficult to estimate how long it will take the trapper to handle each assigned service call.

Who should I call if I see an injured animal in a park?

Call the Division of Animal Control at 216.664.3069 or the Police at 216.621.1212

Does the Division of Animal Control provide routine vet care and grooming?

The Division of Animal Control does not provide Veterinarian or grooming services, but you can find providers online or in the yellow pages.

Can I purchase a pet identification microchip from the Division of Animal Control?

Yes. The cost of the microchip is $25. Please check for service availability at 216.664.3069 prior to coming, and bring your pet to the Kennel (map) Monday through Saturday between 10am and 3pm. Microchips are also available at the Cleveland APL (website) and many Veterinarians in the area.

Is it necessary to vaccinate very old animals or animals that stay indoors?

Questions concerning the health of your pet should be addressed by your Veterinarian.

Does the kennel accept donations? What kind? What is needed?

The Kennel accepts and needs pet supplies, blankets, beds, towels, newspapers, leashes, collars, dog/puppy food, cat/kitten food, cat litter, dog treats, food bowls, water bowls, and money.

Is the Cleveland Division of Animal Control the same as the APL?

No. The Animal Protective League is a non-profit (supported through donations) that accepts animals surrended by their owners. Cleveland Animal Control is a government entity (supported through tax dollars) which handles animal control related issues.

What are the types of fines issued by the Division of Animal Control?

Animal Control Officers issue citations for violations of the city's animal ordinances. A municipal judge will decide the amount of the fine which will range from $25 to $1,000.

Do you destroy animals? How are they destroyed?

The Division of Animal Control humanely destroys animals. Certified Technicians humanely euthanize stray dogs, cats, and trapped nuisance wildlife by lethal injection when needed.

What do I need to bring with me to the Kennel to pick up my pet?

Bring a photo ID, valid dog license if you have one, and $40 (cash only). There will be an additional charge if you do not have a valid dog license.

How do I register or get a license for my dog?

The Division of Animal Control can help you between 7:30am and 3pm Monday through Saturday, or you can register online at the Cuyahoga County Fiscal Officer's Website, or call the County Dog Warden at 216.525.7877 for a location near you.

What type of animals will the Division of Animal Control handle?

At this time the Animal Control Officers will pick up stray dogs, stray injured cats, and trapped nuisance wildlife (skunks, groundhogs, opposums, and raccoons). Call the Division of Animal Control at 216.664.3069.

I called about an animal. Can I find out if it has been picked up?

Yes. You can call the Division of Animal Control at 216.664.3069 between the hours of 7:30am and 3:00pm Monday through Saturday.

My dog is missing, what should I do?

To best procedure to follow is to call and visit:

• Cleveland City Kennel
  2690 West 7th St.
  Cleveland, Ohio
  216.664.3069
  Monday through Saturday from 7:30am to 3pm
• Cuyahoga County Kennels
  9500 Sweet Valley Drive
  Valley View, Ohio
  216.525.7877

My dog is sick, where can I call to get medical help?

You can check the yellow pages for a veterinarian near you. If you need a Veterinarian after normal business hours or on weekends, you can call:

• Eastside Emergency Clinic
  Open: Daily 24 Hours
  25780 Miles Road
  Bedford Heights, Ohio
  216.464.2298
• Westside Emergency Clinic
  Weekday Hours: 6pm to 8am the following morning
  Weekend Hours: Noon Saturday to 8am Monday
  5320 West 140th St.
  Brookpark, Ohio
  216.362.6000
• Westpark Animal Hospital
  Hours: Daily 8am to 1am
  4117 Rocky River Drive
  216.252.4500

Who can I call about animal abuse or neglect?

The Animal Protective League (216.771.4616) has Cruelty Investigators that investigate complaints.

What are some precautions that I can take to avoid being attacked by an unleashed dog?

• Never approach a strange dog, especially one who's tied up, confined behind a fence, or in a car
• Don't pet a dog, even your own, without letting him/her see and sniff you first
• Never turn your back to a dog and run away - a dog's natural instinct is to chase and catch prey
• Don't disturb a dog that's sleeping, eating, chewing on a toy, or caring for puppies
• Be cautious around strange dogs - if a dog doesn't know you, you may be seen as a threat

What should I do if I think a dog may attack?

• Remain motionless with your hands at your sides until the dog loses interest, then slowly back away until s/he is out of sight. Never turn your back to the dog
• If the dog attacks, "feed" it your jacket, purse, or anything that you can put between you and the dog
• If you fall or are knocked to the ground, curl into a ball with your hands over your ears and your chin tucked to your chest and remain motionless and try to not scream or roll around

Does my housecat need a license?

It is not required by law, but many owners concerned with their pet's well-being will make sure the cat has an identification tag or has been microchipped.

What is the maximum number of pets I can have?

There is no city ordinance which pertains to the number of animals permitted in a household.

Is there a breeders permit?

The City of Cleveland does not require a breeders permit.

Are there any requirements (license, shots) for usage of a dog park?

There are no city ordinances regarding the use of dog parks, but they do have signs that list their rules.

How can I prevent wild animals from looking for food in my yard?

Here are some steps you can take:

• Remove unused pet food and water bowls at night and never leave them out for wild animals
• Don't store garbage in bags - keep it in cans with secure lids or stored in a secure area
• Harvest gardens often and pick up fruit from the ground
• Control access by keeping pet doors locked and sealing entry holes in and under buildings, eaves, air ducts and decks. Slotted vent covers are better than screens
• Make a trench around a deck at least one foot deep, put in ¼” screening or metal flashing, and fill with dirt. Attach screen to deck with nails or fence staples. Before completing, make sure no animals are trapped inside. Sprinkle flour around entrance holes and check for tracks in the morning- if there are none 3 nights in a row, there probably are no animals. This may also be used along fences.
• Animals damaging lawns may leave if there are no grub worms or subsoil insects. Organic and chemical control products can be bought at hardware or garden stores. If using chemical products, remember the safety of pets and children
• Animals may be kept away from roof areas by trimming branches 10 feet from roof and by keeping climbing plants away from roof area and eaves.

Why should dogfighting be a felony instead of a misdemeanor?

Because participants can make a lot of money at it, misdemeanor penalties are not strong enough to make them want to quit. It is cruel and premeditated.
Dogfighters go to great lengths to avoid being caught by Police, making investigations difficult, dangerous, and expensive and officials are more likely to investigate dogfighting if it is a felony. As more states make dogfighting a felony, states with low penalties will become magnets for dogfighters.

How does dog fighting cause animal suffering?

Many dogfight injuries are life-threatening and cause death. Most fights feature pit bulls which have been bred and trained for fighting. They cause bruising, puncture wounds, and broken bones with their powerful jaws. Dogs often die of blood loss, shock, dehydration, exhaustion, or infection. Some owners train their dogs for fights with cats, rabbits or smaller dogs. These "bait" animals are often stolen pets or animals obtained from "free to good home" ads.

Does Cleveland have animal ownership restrictions?

Under City Ordinance 603A, exotic pets are not permitted. See the full list of the animals and the ordinance for more details.

Does the fire department rescue cats from trees?

No, cats are known to eventually come down from trees for food. The fire department does not respond to those calls because it takes a unit out of service which may jeopardize the safety of the community.

Can anything be done about loud music coming from cars or homes?

Offensively loud music is against the law. The law defines loud music as “plainly audible to persons other than those who are in the room in which such device or instrument is played (683.01)”; or “plainly audible to persons other than the occupants of said vehicle (683.02)”. Police may warn or cite the offenders, and may confiscate the equipment.

I need to get fingerprinted for employment. Can I get this done by the Police?

Currently, Cleveland’s Division of Police does not offer this service, but it can done through a private agency or by some suburban police departments.

What should I do if an animal bites me?

Thoroughly clean the wound by washing with soap and tap water as soon as possible. Seek immediate medical attention and/or contact your family physician. Report the animal bite to the Division of Kennels at 216.664.3069 with the following information:

• Name of Animal Owner (if known)
• Address/location of animal
• Type of animal (Dog, cat, etc.)
• Date of bite

I needed a City EMS ambulance to go to the hospital Can I get a copy of the medical records from that incident?

Yes, to request your records, follow the instructions on the form here.

What are some specific things I can tell my child to help keep them safe online?

-Never arrange a face-to-face meeting with someone they met on-line
-Never post their photo on the Internet or on-line service to people they do not personally know
-Never give out identifying information (name, home address, school name, or telephone number)
-Never download pictures from an unknown source- there is a good chance there could be sexually explicit images
-Never respond to messages or bulletin board postings that are suggestive, obscene, belligerent, or harassing
-Whatever they are told on-line may or may not be true

Do some states have felony laws regarding dog fighting?

Yes. Dogfighting is illegal in all 50 states and a felony offense in almost every state.

Besides hurting animals, what else is wrong with dog fighting?

Children are sometimes present, and can learn insensitivity to animal suffering, enthusiasm for violence and a lack of respect for the law. Those who attend gamble illegally, and weapons have been found at fights because there are large amounts of cash. Dogfighting has been connected to other violence, including homicide. Illegal drugs are often sold and used at dogfights. Fighting dogs are aggressive towards people as well as other animals, and children are especially at risk because of their size.

What is dog fighting?

In this sadistic "contest", two dogs (bred, conditioned, and trained to fight) fight for spectator's entertainment and gambling. Fights average 1-2 hours or more, and end when one of the dogs will not or cannot continue. In addition to these fights, there are reports of an increase in unorganized dogfights in urban areas.

Should being a dogfighting spectator be a felony?

Yes. Profits come from admission fees and gambling. Since the fights are illegal and not advertised, spectators don’t happen upon fights- they look for them. They are willing participants who support criminal activity.

What are my privacy rights as a patient?

Information on Cleveland EMS patient privacy rights can be found here. Detailed information on the federal law regarding patient privacy can be found here.

How do I find out if I have a warrant?

Call the Clerk of Courts office at 216.664.4790, or go to the Police Warrant and Suspect Unit at 1300 Ontario St with a valid ID.

How do I post a bond?

Call the Clerk of Courts office at 216.664.4790 or go to the 3 rd Floor of the Justice Center at 1300 Ontario St. For additional information on bonds, click here.

How often should someone renew their CPR certification in order to keep current?

American Heart Association certifications can be renewed every two years. For more information, contact EMS Community Education and Training at 216.664.2020 Ext 253 or send an email.

I would like to have Cleveland EMS present at our career day, who should I contact about this?

You can fill out and follow the instructions on the Career Day/Special Event form, For more information on EMS Community Education, click here.

How many Emergency Medical Personnel are in an ambulance?

City ambulances are staff with at least 2 EMS personnel running advanced life support. Ambulances are available 24 hours a day.

Can I schedule a non-emergency ambulance pick up with EMS?

No, EMS handles critical emergencies only. There are many private ambulance services that provide transportation to appointments and hospital to hospital transfers.

Does Cleveland EMS provide community health screenings?

Yes, health screenings are available for public and private events. For more information, click here.

How do I send a compliment/complaint to the city regarding someone who works for EMS?

The Division's Office of Professional Standards accepts Personnel Comment Forms. For more information, click here.

If I get in an accident and can't call my family, how will they be notified?

In this state you can register emergency contact information through the Ohio Bureau of Motor Vehicles as long as you have a valid driver's license or state ID card. Registration can be done online or in person at your local BMV office. Read the state's Media Release for more information.

If you are not registered with the BMV, emergency personnel will try to obtain contact information through your place of employment or school, if possible.

Does Cleveland EMS hold public CPR and AED training classes?

The Community Education and Training Section provides training as well as other public services. For more information click here.

Do you need to live in Cleveland to work for Cleveland EMS?

No, it is no longer required that you live in the City of Cleveland to be a city employee.

How do I become an Emergency Medical Dispatcher (EMD)?

Cleveland's Division of Emergency Medical Services provides certification training for newly-hired EMD's. For more information on the hiring and training process, click here or call 216.664.2555. General information can be found here.

Who can I contact about my bill for EMS services?

The Division of Assessments and Licenses handles billing for EMS services, and can be contacted at 216.664.2260 or via mail at 601 Lakeside, Room 122, Cleveland, OH 44114. This division's web page is here.

What type of training and education is required to work for Cleveland EMS?

To work in an ambulance, a current National Registry or State of Ohio Emergency Medical Technician - Basic Certification is required. For more information, contact the EMS Recruitment Section at (216) 664-2020 Ext 237 or send an email.

Are there any type of free on-site programs or activities that are conducted for school-age children, such as tours?

Yes. Classes may go to the fire station for tours at any time during the day.

Do the individual fire stations keep dogs as mascots?

No, but the department has one fire station that houses our search dogs. We have 3 work dogs that are used for live and dead body searches.

I think my car was towed by the police. What do I do now?

Contact the Cleveland Police Impound Unit at (216) 623-5060. If the police did tow your vehicle, you will be required to bring documentation and payment with you in order for your car to be released.

How can I become a Cleveland Police officer?

You must complete these steps:

• pass a written exam, physical agility test, and drug screening
• undergo background, psychological and medical evaluations
• If selected, you begin intensive training lasting 26 weeks, during which you must maintain a grade of 70% or higher

Does the Division of Police offer internships?

The Division of Police offers a limited number of internships per year, however, all 2009 internship positions are filled.

At what age can a person sign up to take the Police Civil Service test?

An applicant must be twenty-one years of age on or before the date of the Civil Service examination.

What is the hiring process to become a police officer?

1. Civil Service Exam
2. Physical Agility Test
3. Interview and Personal History Statement
4. Complete Background Check
5. Complete Medical Testing
6. Psychological Testing

What are the educational requirements to sign up for the Police Officer Civil Service Exam?

Although many members of the Division have Associate, Bachelors, Masters or Doctorate Degrees, the educational requirement is graduation from an accredited high school or an accredited general equivalency diploma (GED). Applicants must provide documentation when signing up for the exam.

Are there any physical requirements when taking the Civil Service exam?

After completing the Civil Service written exam, an applicant will be ranked. Based upon that rank the applicant may be called to take a physical agility test. The physical agility test is pass or fail.

If an applicant passes the Civil Service exam and the physical agility test what may disqualify an applicant from becoming a police officer?

1. Any felony conviction would automatically disqualify an applicant.
2. Certain misdemeanors, such as Domestic Violence, or a combination of misdemeanors could disqualify an applicant from being hired.
3. Providing false information can also cause you to be removed from the eligible list.

Can I receive any bonus points for residency and/or military with the Civil Service exam?

An applicant may receive ten (10) bonus points for residency if he/she has lived in the City of Cleveland for one (1) year prior to signing up for the test. The applicant must show proof of residency by providing the following: Driver's License, Bank statements, Utility Bills, Mortgage release, Insurance Statements.

An applicant may receive five (5) bonus points for military if he/she has actively served in the military and has received an honorable discharge. During sign-up, the applicant must show his/her DD214 discharge papers indicating honorable discharge or for active personnel, have served at least six months and have a letter from their Commanding Officer indicating honorable status.

What is the pay rate while a recruit is in the police academy?

$10.50 an hour.

How long is the police academy?

Approximately six months.

What are the physical requirements while in the police academy?

1.5 mile timed run, push ups, sit ups.

I currently work for another police agency. If I get a job as a Cleveland officer, will my time carry over?

State law determines what time carries over, but you may call the Division of Police Personnel Unit at 216.623.5135 for more specific information.

If I am currently in the military can I still sign up to take the police civil service test?

Yes- for more information contact the Recruitment line at 216.623.5233 or visit the Public Safety Recruitment page.

Are there safety and prevention programs available for children and youth?

There are programs available from the Divisions of Police, Fire and EMS. See the City's kids and youth safety education page here.

Where can I get CPR training?

The Division of EMS offers CPR/AED training. Click here for details.
You can also find information about local classes given by the Red Cross here.

Does the Division of Animal Control have animals available for adoption?

No, at this time the adoptable animals are transferred to the Animal Protective League, Cuyahoga County Kennels, and various rescue groups.

Where is the Division of Animal Control located?

The Division of Animal Control is located at 2690 West 7th Street, Cleveland, Ohio 44113. It is near West 14th St. and Clark Ave. For directions call 216.664.3069. (map)

When is the Division of Animal Control open to the public?

The Kennel is open to the public from 10am to 3pm Monday through Saturday, and is closed Sundays and Holidays.

What is the Division of Animal Control's phone number and address?

The Division of Animal Control is located at: 2690 West 7th Street
Cleveland, Ohio 44113
P: 216.664.3069
F: 216.348.7359

What number do I call to report stray dogs running loose in the City of Cleveland?

Contact the Division of Animal Control at 216.664.3069 (7:30am to 3:00pm Monday thru Saturday). After hours, call Police at 216.621.1234, and they will contact the Animal Control Officer.

What can I do about a barking dog in the City of Cleveland?

Call 216.664.3069 with the dog owner's address. An Animal Control Officer will respond and issue a written notice of complaint. This phone is answered Monday through Saturday from 7:30am to 3pm. An answering machine records after-hours calls.

Does the Division of Animal Control have a Veterinarian?

The Division of Animal Control has a contract with a veterinarian to examine animals housed at the Kennel. The veterinarian does not perform any other services.

Who do I call to report animal abuse or neglect?

Call the Cleveland Animal Protective League at 216.771.4616. They have trained investigators to investigate claims of animal cruelty.

How can I request ambulance coverage for an event being held in Cleveland?

Click here for information on EMS Special Events Coverage.

When I call 911 for an ambulance, what information should I be prepared to give?

Remain calm when you call, and tell us what the emergency is and where the ambulance is needed. Be prepared to answer the call-takers questions about the situation or person(s) involved. Answering questions does not delay the ambulance and will allow the call-taker to tell you how you can help while the ambulance is on its way.

How many ambulances are on duty in the City of Cleveland?

On average there are 16 ambulances operating 24 hours a day.

If I call for an ambulance, can I request to be taken to a specific hospital?

The treating paramedic decides which hospital you will be taken to based on your condition, hospital restrictions, location of medical records, and current patient care protocols.

When should I call 911 for an ambulance?

Call 911 for an ambulance when:

• there is any life-threatening illness or injury
• when you are not sure if an ambulance should be called or not
• for any of the circumstances noted here

Are there different EMT certifications?

Yes, there are currently three levels of training for Emergency Medical Technicians:

• EMT-Basic: entry level for basic life support
• EMT-Intermediate: advanced skills including administering drugs and IV fluids
• EMT-Paramedic: the most highly trained, able to perform advanced life saving procedures

How do I become an Emergency Medical Technician or EMT?

For information call 216.664.2020 Ext 237 or send an email. Also, local community colleges and some hospitals conduct accredited training programs.

Will a fire fighter ever come into my house and inspect it for a smoke detector?

Only when invited in by the property owner or tenant.

Is it the law to have a smoke detector in my house?

Yes. City Ordinance 392, passed in June 1990, states that all new and existing homes are required to have smoke detectors installed.

Can the Fire Department check or refill my extinguishers?

No, they must be checked or refilled by a certified fire extinguisher company which you can locate online or in the yellow pages.

Does the Fire Department give out free carbon monoxide detectors?

Not at this time.

Are there any fees for reports or documents from the Division of Fire?

Fire reports and copies of documents cost five cents per page and can be obtained at Cleveland Fire Headquarters located at 1645 Superior Ave.

Where is the closest fire station to my house?

You can check the addresses and maps here.

How do I obtain a fire report?

Come down to Cleveland fire Headquarters located at 1645 Superior Ave. Our report center is on the second floor and is open from 8am to 5pm.

How do I report a fire code violation?

Call the Fire Prevention Bureau at 216.664.6664. The codes can be found in part three of the City Ordinances.

What are the Fire Division's hours of operations for non-emergencies?

The Fire Dispatch Center is open 24 hours a day, 7 days a week.

How can I obtain a Fire Inspection of a commercial building or a private home?

Call the Fire Prevention Bureau at 216.664.6664. For some further information on legal requirements, click here.

What type of training do firefighters receive?

The 4 month firefighter course includes the science of fire and fire behavior, tools and equipment, breathing and other apparatus, hazmat, and emergency medical training.

Is there a contact number for complaints or testimonials about the Fire Department?

Complaints may be called into the Internal Affairs officer at 216.664.6669 and testimonials may be called into Fire Headquarters at 216.664.6397.

Do I need a permit to install a sprinkler system in my home?

Yes, permits are required in order to install fire sprinkler systems in residential dwellings. You can find a Fire Protection Application here.

Where can I find information on hazardous materials?

That information can be researched on the internet. If you have a specific question regarding a property located in the city, contact one our Haz Mat specialists at 216.664.6664.

What should I do if I see a fire hydrant open?

Call the the Fire Dispatch Center non-emergency number: 216.664.6350.

How can I get a representative from the fire department to speak at my child's school?

Call our Public Education office at 216.664.6386 or 216.664.6387.

How do I become a firefighter?

About every two years the city has a firefighter's exam, which includes a written test and a physical agility test. Candidates are then put on a list ranked by their scores, and hired as openings become available in groups of approximately 50. Academy classes are 4 months long which includes a 4 week class to become EMT basic certified. For more information, see the Fire tab on the City's Safety Careers page.

What can I do to prevent fire in my home?

Here are some good tips:

• Limit the use of extensions cords
• Keep cloths and rags away from lamps, heaters and stoves
• Never leave your stove unattended.
• Never leave young children alone especially with open flames or matches in the house- children are mezmorized by fire
• Never throw cigarettes in the garbage, even if you think they are out

Can my teenager complete a few community service hours at the Fire Department?

No. Because of the high-paced action at fire stations and since fire fighters have to handle emergencies, we don't allow people to remain in stations for safety reasons.

Why do fire engines respond to car accidents, even when they didn't look serious?

An accident does not have to look bad to cause injuries needing an emergency response. Firefighters check for fire and environmental hazards- like gas, motor oil, or transmission fluid leaks- and block the scene to protect emergency responders from being hit by cars while they work.

When it snows, who digs out the fire hydrants?

Residents who have hydrants on their tree lawns are asked to make sure they are clear and visible during the winter season.

Where should I install my smoke detector?

There should be one on each level of your house. But if you only have one, put it outside of the sleeping area.

Are there fire code laws regarding the use of Christmas trees and other combustible vegetation?

Those rules can be found in Rule 8 of the Ohio Fire Code, under section F.

Do firefighters collect recyclables or other things for charities?

No.

Does the Fire department install or inspect child car seats?

No, but for a list of certified car seat inspection and installation locations, click here or call 1-866-SEAT CHECK.

Who do I call if my neighbor's fire alarm is going off, but I don't see a fire or smoke?

Dial 911 immediately even if you don't see smoke or fire.

Does the Fire Department install smoke alarms?

If a resident can't install them, assistance can be provided. Please call 216.664.6800.

How can we get a smoke scent out from clothes/furniture?

Check with your local dry cleaners or fire restoration company.

Who do I contact regarding a broken / damaged fire hydrant?

You may report that directly to the Fire Department Water Supply Office at 216.664.6377.

I have an expired home fire extinguisher. How do I dispose of it properly?

Take it to a fire extinguisher service company. You can find them online or in the yellow pages.

How can I get a free smoke detector?

Call Operation Save-A-Life at 216-361-5535.

Can I bring my children to the neighborhood fire station for a tour?

Yes- you are welcome to visit the station any time.

What is the phone number for fire emergencies?

Dial 911 or 216.621.1212.

Where can I find information on hazardous materials?

If you have specific questions you may call one of our HAZ MAT specialist at 216-664-6664. FEMA has information online here.

How can I get a firefighter patch?

A patch may be obtained by writing a letter to the Chief.

What should I do if I see a fire hydrant open?

Dial 9-1-1 and report the address.

How should I care for a smoke detector?

Vacuum it once or twice a year to remove any dust or cobwebs. This will cut down on false alarms. Most battery powered smoke detectors will 'chirp' sporadically when the battery is weak. The Fire Department recommends that batteries be changed twice a year, perhaps two personally significant days, or when you change your clocks in the spring or fall.

How can I find out if I need to replace the batteries in my smoke detector?

There is a test button on the detector. If you push it and the detector makes a sound, the battery is OK. The standard recommendation is to change batteries twice a year, regardless of their condition.

How many firemen are housed at each station?

The number varies, depending on each station's vehicles. Fire trucks have one officer and three firefighterss assigned to them. Stations have one to three vehicles.

Does the fire dept respond to gas leaks?

Yes. If you smell gas, 9-1-1 immediately.

How often is the firefighter exam given?

Approximately every two years.

Are residents able to open fire hydrants during hot days for kids?

No. It's actually against the law and if witnessed by a police officer a citaion may be issued.

How do you report a suspected arson?

You may call the 24 hour Crime Stoppers number at 216.252.7463 or the Cleveland Fire Department Arson Unit during normal business hours at 216.664.6380.

Does the Fire Department offer special services for seniors, like fire prevention classes?

We have three programs for seniors that have information on fire prevention. They are "Senior Power","Fire Safety Education" and "Remember When". More information can be found here.

Is there a fire museum?

Groundbreaking for the museum was in June 2008, when renovations of a historic building on the southeast end of the Lorain Carnegie Bridge began. The current plan is to have the Western Reserve Fire Museum and Education Center partially open to the public later this year.

What is a Hazardous Substance Permit application?

The Fire Prevention Bureau issues permits for hazardous materials regulated under the Municipal Fire Code and/or the Ohio Fire Code.

What is the Fire Department's Smoke House?

The Fire Department has a trailer laid out like the standard floor plan of a house. It is used to teach children how to move around in the event of a fire. We use a non-toxic smoke to act like real smoke, which is why it is called a "Smoke House."

Why would anyone need a fire report?

People need them for insurance companies, for destroyed rental appliances, or in order to get assistance after fire destroys a house and its contents.

What buildings are required to have fire evacuation plans?

All homes should have fire evacuation plans which should be practiced annually. Chapter 4 of the Ohio Fire Code tells you what kind of buildings and business are required to a have formal evacuation plans approved by the local fire department.

How can I obtain a Fire Inspection of a Commercial building or a private home?

Call the Fire Prevention Bureau at 216.664.6664 to set up an inspection for a commercial or business property.

Are there stickers available for windows to identify rooms where occupants (or children) sleep?

Stickers may not be safe because they give information to intruders, might not be removed when a new tenant moves in, it won't guarantee where residents may actually be when a fire starts, and can give a false sense of security. The best means of protection are a smoke detector and an escape plan.

On what roads do I not have to pull over to the curb and stop when a fire truck passes with sirens on?

You should always slow down and pull over to the right when you hear a siren.

How close can I park near a fire hydrant or a fire station?

According to City Ordinance 451.03 Statutory Prohibited Standing or Parking Places:

How often are fire hydrants flushed and checked to see that they work properly?

Twice a year, in May and October

What type of shifts do Cleveland firefighters generally work?

Firefighters who work on the trucks work one 24-hour shift on, followed by two 24-hour shifts off. Firefighters and officers who work in the office work a regular 40 hour week.

What items does the Fire Department review with respect to obtaining a Building or Occupancy Permit?

The bureau has a fire prevention bureau officer who works directly with the Department of Building and Housing to review building construction/alteration plans. The officer reviews the certificate of occupancy application, areas of fire protection, means of egress and other items under the fire code.

Does the Fire Department always respond to EMS calls and vice versa?

Fire only responds with EMS when it is a serious call or when EMS response time may be delayed. EMS is dispatched to all fires.

If my attic gets too hot in the summer, can the contents catch on fire?

No

Who do I call if I think a building is a fire hazard?

Call the Fire Prevention Bureau at 216.664.6664.

What is the best type of fire extinguisher to buy?

There are different kinds of extinguishers for different types of fires. The best thing to do is to check with your local fire extinguisher agent.

Does the fire department recommend child car seats? If so where can they be purchased?

The Fire Department does not recommend any particular car seat or vendor.

Why do Firefighters chop holes in walls?

Fire can get behind a wall and travel upwards, which happens often in older homes. Firefighters must open the wall to check for fire. If fire is discovered, the two adjoining wall spaces must also be opened and checked.

Is there an auxiliary fire department for the City of Cleveland?

There are no auxiliary or part time firefighters. All are fulltime State of Ohio Certified Firefighters.

How can I check to see if my fuse box is outdated and a fire hazard?

Call an electrical contractor for an inspection.

How many Fire Stations are there in the City of Cleveland?

26 total. You can see all their locations here.

What is the fire department's emergency number if 911 is down?

Call the Fire Dispatch Center at 216.664.6350.

How can I arrange for a fire safety course for my neighborhood?

Call the Public Education Office at 216.664.6386.

What is the average response time to a fire?

Average response to a fire is 4 to 6 minutes.

How can a business request a hearing on a municipal fire code citation if they feel it is not accurate?

They can file an appeal with the Board of Building Standards.

If a business is cited with a violation of the fire code, how soon does it have to comply to avoid further penalties?

Within 30 days.

Where can I purchase carbon monoxide and/or smoke detectors?

They can be bought at any drug store, hardware store or any of the larger home improvement stores. The fire department doesn't reccomend any particular store over any others.

Will the Fire Department look at a building before I buy it to see what type of fire suppressant system is needed?

No, but a private consultant can do that for you.

What is CO2?

CO2 is a chemical compound commonly known as carbon dioxide, which extinguishes flames. CO is the compound called carbon monoxide. High levels of CO in the home can be life-threatening and can be prevented by the use of carbon monoxide detectors.

I think my neighbor is burning trash behind his garage- who can I call to report him?

Call 911 and report the address.

Can women be firefighters?

Anyone 18 years or older may apply to take the entrance exam.

Will the Fire Memorial Pipes and Drums play at my event?

The band is a private, with no official connection to the Fire Department. You may call Fire Headquarters at 216.664.6800 to have someone from the band call you, or contact them through their website here.

How many arsons happened in my neighborhood last year?

Arson statistics can be obtained for neighborhoods by written request to the Fire Chief. Requests for information should be addressed to:

There was a fire at my house. I'm allowed back in but how do I even begin trying to clean up?

You may need a fire restoration company, which you can find online or in the phone book. Here are some safety precautions:

• Do Not turn on ceiling fixtures if the ceiling is wet
• Change the heater filter
• If it is winter and the heat is off, pour antifreeze in toilets and drains to prevent freezing
• If your power is off, empty fridge/freezer and keep doors open
• Throw away canned or packaged food and beverages that were close to the fire, they may be contaminated

What are common fire hazards I should now about at my home and my place of work?

Here are some things to watch out for:

• Too many extension cords
• Loose or open wire connections, especially at the fuse box
• Fireplaces or makeshift heating units
• Although not a fire hazard in itself, a locked exit door could be dangerous in the event of a fire

I'd like to learn some general fire safety tips. Where can I go for a quick class?

You can call the Fire Department's Public Education office at 216.664.6386

Can someone come to my daycare or school to teach the kids about fire safety?

Yes. You may request a firefighter to come out and speak by calling 216.664.6386.

A large can of gasoline spilled in my garage. How can I clean it up and be sure I'm not at risk for setting it on fire?

Anytime gasoline spills you should call the Fire Department because it is very dangerous and flammable. If firefighters arrive and determine that the spill is not a hazard, we will instruct you in cleaning procedures.

I just purchased a new home and need help making sure that my smoke and carbon monoxide detectors are set up properly and in good locations. Who can help me?

You may call the Fire Department's Public Education office at 216.664.6386.

How many firefighters work for the city of Cleveland?

Numbers vary throughout the year, averaging around 900.

What is the smoke detector hotline number?

This is a 24 hour number: 216.361.5535. It is the Red Cross's Operations Save-A-Life program, which has reduced deaths by installing smoke alarms and batteries in the homes of low income, disabled or elderly residents.

Where can I get a portable fire extinguisher?

Look online or in the yellow pages for a fire extinguisher company.

What is a Fire Watch?

Fire watches are temporary safety patrols for special circumstances. For example, if a hotel's fire alarm wasn't working, the Fire Prevention Bureau would approve a safety watch. Depending on conditions/occupancy, these are performed by firefighters or civilians.

Where is the Fire Prevention Bureau located?

The Bureau is located at 1645 Superior, which is the northwest corner of 17th and Superior.

What are the Phone/ Fax Numbers for the Cleveland Fire Prevention Bureau?

Phone number is (216) 664-6664 /Fax number (216) 664-6681

Does the Fire Prevention Bureau accept cash as a payment for permits?

No. The only forms of payment the Cleveland Fire Prevention Bureau takes is check or money order; payable to the City Of Cleveland.

Does the Fire Prevention Bureau conduct fire extinguisher training? If NOT can you refer me to someone who does?

The Bureau does not conduct fire extinguisher training. Those who service/supply your extinguishers should be able to provide you with training and answers to questions about their equipment.

How do we get the Fire Department's Smoke House to come to our event?

Please call 216.664.6386

How can I have my swimming pool filled?

Call the Division of Fire's Water Supply Office at 216.664.6686. This office is a link between the Divisions of Fire and Water.

Are outdoor Christmas lights on trees legal?

You can decorate trees in your residential property, but make sure to keep them well-hydrated.

Are fire permits needed for festivals?

You will need a Temporary Hazardous Substance Permit for anything 5 consecutive days or less. Permit cost is $20.00 payable to the City of Cleveland.

If you are using diesel, you may also need a permit for a generator. The size of the tank to determine the permit cost.

You should obtain this permit 10 days prior to the event.

Can I get the hazardous substance permit applications on line?

Not at this time. You must comply with the City Ordinance concerning these substances, which you can see here. Please call 216.664.6664 for further information.

Can you fax the hazardous substance permit applications?

Some applications can be faxed (as long as the application is copied onto a two-sided sheet). We do NOT accept two separate sheets. Due to the color of other applications they cannot be faxed such as: Tank removal, Tank Installation and any of the duplicate forms.

What is the cost on a home inspection from the Fire Prevention Bureau?

The cost is $32.50. Payment should be made with a money order or a business check. (No cash, or personal checks).

How can I obtain a fire report, and is there a cost for it?

You can mail a request or pick up a copy in person at 1645 Superior Ave. 44114. The cost of the fire report is $0.05 a page.

The Fire Prevention Bureau is open Monday thru Friday from 8:30 am to 4:00 pm.

How does a victim of a misdemeanor crime (assualt or minor theft) press charges?

The police will give a report number to the victim and advise them to contact the city prosecutor. The Prosecutor's office is on the eighth floor of the Justice Center 1300 Ontario and open to the public weekdays from 8 am until noon. Prosecutor consultations are on a first come, first served basis, so no appointment is necessary. They can be reached at 216.664.4850

Can I volunteer with the Cleveland Police?

Yes- the Auxiliary Police program is a tremendous opportunity. In this program, trained unarmed auxiliary officers volunteer a minimum of 20 hours per month patrolling, assisting at special events and crime fairs, and working to improve the quality of life in our city’s neighborhoods. For more information, contact the Bureau of Community Policing at 216.623.5080.

How do I check a person’s criminal record?

Go to the Division of Police Records File Section, on the 3 rd floor of 1300 Ontario St, Monday, Wednesday or Friday between 8am and. 3:30pm. You will need the person’s complete name, social security number, and date of birth. The criminal records check will list all of their felony and misdemeanor arrests. The cost is five cents per copy

Where do I call to report a suspected drug house?

Call your local police station and ask for the Commander’s Office or the Vice Unit. Or call the Mayor’s Action Line at 216.664.2900. You do not have to leave your name and number.

Please have as much information as possible including the address, time/day of most activity and where they make transactions (side door, alley, etc.). If there is a crime in progress, report it to 911.

What are the Curfew Laws in Cleveland?

If a child is found in violation of curfew, minor misdemeanor citations are issued to the parents, and fines are $224.

Students must not be on the streets on school days between 10 am and 2 pm. There are exceptions for early dismissal, alternative schools, and working students. In those cases, the student must have either a pass or ID indicating the alternate school and/or working hours.

How do I register a handgun?

Call 216.623.5085 and schedule an appointment at the Public Safety Central Building located at 2001 Payne Ave.

When someone is arrested, where do they go and how do I get in touch with them?

They go to the Justice Center at 1300 Ontario St . Call jail information at 216.623.5380.

What should I do if I see a crime being committed?

Call 9-1-1. The person answering will ask you about the type of emergency and its location. For more information, see the Police 911 and EMS 911 pages.

I'm moving. Can I get crime statistics for my new neighborhood?

The Division of Police has a crime mapping tool page here.

I am a Cleveland school teacher. Who do I contact about having a police officer come to give a presentation to my class?

There are several education programs for children and youth. For complete information call the Bureau of Community Policing at 216.623.5080 and see the youth safety education page.

How do I request that my arrest record be sealed?

Write a letter to the Chief of Police which includes your name, social security number, and date of birth. Briefly state what lead to your arrest. Include a self-addressed, stamped envelope and mail it to:

Some kids have turned on the fire hydrant and are playing in the water and blocking traffic, what should I do?

Call 216.621.1234 and a police car will come over.

How can I find out if a commercial or business building has been inspected by the Fire Department and what the findings were?

This information can be obtained at the Fire Prevention Bureau at Cleveland Fire Headquarters at 1645 Superior Ave. and can be reached at 216.664.6664.

Who do I complain to about a basketball hoop in the street?

Contact your local police station or call 216.621.1234.

Who do I complain to about a car that’s been parked on my street for over a month?

Contact your local police station or call 216.621.1234. Please provide: the address the vehicle is parked in front of; and the make, model and color of the vehicle.

How do I obtain a Parade Permit?

Apply for a permit with the Bureau of Traffic (phone: 216.623.5188, fax: 216.623.5190) 2001 Payne Avenue. A representative will contact you to arrange pick-up of the application after approval, and will provide you with instructions to complete the process which includes coordinating with the Special Events Office, the Safety Director’s Office, and a fee of 10.00.

Do I have to call the Traffic Unit downtown to report traffic issues?

No, call your local police station and they will assist you.

My vehicle was towed. How do I get it back?

The vehicle release counter is located on the 1 st Floor of the Police Headquarters at 1300 Ontario St. The owner must show a valid ID and proof of ownership of the vehicle (title and registration). There is a fee for every tow. Call 216.623.5079 for fees and additional information.

How do I pay a red light; fixed pole or mobile camera citation?

There are several ways to pay these tickets:

• Pay by phone: 216.664.4744
• Pay online
• Pay by mail. If you don’t have a payment envelope, mail your payment to:

City of Cleveland Parking Violations Bureau
P.O.Box 99939
Cleveland, OH 44199-0939

• Pay in person at:

The Parking Violations Bureau
Cleveland Police Headquarters, First Floor
1300 Ontario St .
Cleveland, OH 44113

Where do I get a copy of a police report?

The 3rd Floor of 1300 Ontario St-Monday, Wednesday and Friday, from 8 am to 3:30 pm. Copies are five cents per page.

Where do I pay parking tickets?

There are several ways to pay parking tickets:

• Pay by phone: 216.664.4744
• Pay online
• Pay by mail. If you don’t have a payment envelope, mail your payment to:

  City of Cleveland Parking Violations Bureau
  P.O.Box 99939
  Cleveland, OH 44199-0939

• Pay in person at:

  The Parking Violations Bureau
  Cleveland Police Headquarters, First Floor
  1300 Ontario Street
  Cleveland, OH 44113

How can I add information to a police report that I previously filed?

Call 216.621.1234 or go to any City police station.

If I get into a car accident do I have to go to the police station in the district where it occurred to file the report?

No, as long as the accident occurred in the city of Cleveland, you can go to any City police station to file a report.

How do I get a copy of an accident report?

Visit the Accident Record Section on the 3rd Floor of the Justice Center at 1300 Ontario St; Cleveland, OH 44113., Monday, Wednesday or Friday between 8 am and 3:30 pm. or call 216.623.5269 You must know the date and location of the accident. Copies cost five cents per page.