Five (5) Things Every Homeowner Should Know When Hiring A Contractor

1. Obtain three written estimates

• Check references by contacting the Better Business Bureau at (216) 241-7678, or the National Association of the Remodeling Industry at (216) 739-0079.
• Ask for names, addresses and phone numbers of past customers, then contact them to determine their level of satisfaction.

2. Obtain and review written contract

• Include a three-day cancellation clause
• Be sure to precisely identify the scope of work to be done to your home.

3. Verify contractor background information

• Make sure contractor is licensed, insured and bonded
• Call the City of Cleveland at (216) 664-2910 to verify that the contractor is registered with the City of Cleveland.

4. Contractor is responsible to obtain cill permits

• Contractor must furnish copies of permits to homeowner
• Contractor arranges for all inspections

5. Avoid advance payments

• Only pay for work that has been completed
• Keep the down payment amount at a minimum
• Keep a file containing all records and receipts

For additional information, please call the Division of Building and Housing's Reception Center at (216) 664-2910.