City of Cleveland - Frequently Asked Questions

FAQ

Frequently asked questions have been gathered through several sources, which include those directed to the Mayor’s Action Center, various City departments, and through feedback to this website.

In order to better serve those who live in, work in or visit Cleveland, a list of questions and answers has been arranged by subject matter. Simply click on a topic below and you will be directed to pertinent information.

If you do not find the information you are looking for, please Email or call the Mayor’s Action Center at 216-664-2900. Or, if you know which City Department you would like to speak with, you use this contact information in order to speak directly with an employee.

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Phone: 216-664-2000
601 Lakeside Avenue
Cleveland, OH 44114

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Select a question below, or choose a category to see all questions in that category.

Birth/Death Certifications [more] How can I get a certified copy of a birth or death certificate? How much do the Birth/Death certificates cost?	Building and Housing [more] What is the purpose of the Certificate of Disclosure? When is a Certificate of Disclosure required?
Business [more] Can the City offer financial assistance to my company for employee training? What hours are the outdoor public pools open during summer?	Cemeteries [more] My loved one is planted in a City-managed cemetery. May I plant flowers on their grave? What is the process for placing a headstone in a City-managed cemetery?
City Council [more] Who is my City Council representative? How can I find out about the City Council meetings?	Damage Claims [more] What is a damage claim? How much time do I have to file a claim?
Empowerment Zone [more] What is the Empowerment Zone? Where is the Cleveland Empowerment Zone (EZ)?	Employment [more] What benefits does the City offer to its employees?
Fair Housing [more] What is fair housing? How do I know if I'm a victim of discrimination?	Health and Immunization [more] Why is it important to wash your hands frequently? What is the proper way to wash your hands?
Internet Safety for Kids [more] Is any internet service provider safer than the others? What are the signs that my child might be at-risk online?	Mayor’s Office and City Hall [more] My friends and I would like to have a group tour of City Hall. Is that possible? What does the Mayor’s Action Center do?
Online payments [more] How can I pay my Electric bill online	Operations Efficiency Task Force [more] What is the purpose of Mayor Jackson's Operations Efficiency Task Force? Why is there a need for an Operations Efficiency Task Force?
Parking Tickets and Towing [more] Can I contest a parking ticket in writing? How can I pay my parking ticket?	Police Recruitment [more] At what age can a person sign up to take the test? What is the hiring process to become a police officer?
Property [more] I heard that vacant land was available in Cleveland for as little as $1.00. Where can I find out more about this? Can I check my property tax payment online?	Safety [more] Where is the Fire Prevention Bureau located? What are the Phone/ Fax Numbers for the Cleveland Fire Prevention Bureau?
Special Events and Conventions [more] Can I reserve a park and/or cultural garden for a wedding or photographs? Can I rent the Greenhouse?	Streets and Transportation [more] There is a guardrail that needs to be repaired. Who should I call? I would like to report a hole in the street. Who should I call?
Vendor [more] How do I tell the City about my business? I want to fill out a Vendor Application Form. Where can I get it and where do I send it to?	Waste, Graffiti, Recycling [more] What is an appropriate waste container? I forgot to set my garbage can out on collection day. What should I do?
Youth Employment [more] Can my child, who is still in school, enroll in a youth employment training program? I am under 22 years of age and no longer going to school. I would like to come for orientation to learn about employment training. What documents do I need to bring with me?