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When to Call 911
SEE ALSO: EMS HOME, ABOUT EMS, EMPLOYMENT, EDUCATION/TRAINING, CADETS
For Emergency Medical Service
- Suspected heart attack- symptoms may include chest pain or pressure, severe palpitations, heavy perspiration and shortness of breath. Chest pain is not always present—especially in women
- Suspected stroke- symptoms are sudden and may include numbness or weakness of the face, arm or leg, especially on one side of the body; confusion, trouble speaking, understanding, or walking; loss of balance or coordination; severe headache with no known cause. NOTE: The American Stroke Association does not endorse the “Smile Test” circulated in popular emails.
- Bleeding with weakness or drowsiness—even if bleeding has stopped
- Severe pain
- Burn larger than 2 to 3 inches around involving all layers of skin or that appears black or dry and white
- Severe allergic reaction or asthma attack
- Poisoning - but only if the victim is comatose or having difficulty breathing, otherwise call the National Poison Control Center at 1.800.222.1222 or 216.231.4455
- Severe traumatic injuries
Making Effective Calls
To be effective, 911 callers should:
- Answer questions briefly, clearly and calmly
- Stay on the line (if safety permits) and hang up only when told
- Know the location: although the 911 system displays addresses, callers are asked to verify them
- Turn on lights if it is dark, to help the ambulance driver locate the home
- If possible, have someone meet and direct the paramedics to the patient(s)
- Residents with internet phone service should contact their service provider to determine if they can connect to local emergency services by dialing 911. If not, the EMS number is 216.623.4545, or a cell phone may be utilized for emergency calls
Division of EMS photos provided by Sergeant Caroline Watson
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