From reporting a pothole to requesting trash pickup, we are here to help you. With a new, enhanced online experience, we make it easy for you to report a complaint or submit a service request.
While we work on the new online complaints process, you can speak with a knowledgeable Citizen Support Specialist 24/7 by calling 311 today.
Please call 911 in case of emergency.
311 is an easy-to-remember telephone number that connects you with highly-trained Citizen Support Specialists who are ready to help you with requests for non-emergency City services and information.
311 is the number to call to for information about the City of Cleveland’s programs and services and submit a service request. 911 is the number to call in case of emergency.
For emergency issues regarding Cleveland public utilities, please contact the Department of Public Utilities directly: